Governments worldwide are using artificial intelligence (AI), machine learning, and digital twins to do everything from cutting waiting times at the Department of Motor Vehicles to protecting small businesses from cybercrime. In October 2023, President Biden issued an Executive Order on AI, which set out a blueprint for the US, including government entities, to realize the myriad benefits of AI while mitigating the risks. 

Exceptionally for this series, this report focuses purely on AI, rather than other aspects of digital transformation. Many government digital solutions are already up and running. AI is a natural next step.

Related: Industry Leaders Showcase the Benefits of AI in Government at Capitol Hill Briefing, March 20, 2024