WASHINGTON – December 13, 2021 – BSA | The Software Alliance applauds the Biden Administration on its release of the Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government Executive Order today. The order, which aims to improve the delivery of government services through customer experience improvement commitments across federal agencies, is a welcome reminder of the importance of IT modernization at all levels of government.

“Today’s executive order rightly focuses on the importance of government adopting the best tools to better serve constituents. We’re pleased to see that the Biden administration is focused on leveraging digital transformation to help government work more efficiently,” said Aaron Cooper, Vice President, Global Policy at BSA | The Software Alliance. “Adopting digital technologies can help government deliver services more equitably and effectively. We look forward to working with the federal government as it works to implement this executive order.”