Software and cloud-based services have been a big part of the solution for governments and businesses globally as they respond and recover from the COVID-19 pandemic. BSA members have risen to the challenge thrown down by the COVID-19 pandemic in several ways around the world and in Australia. They are providing free access to their services; free training, advice and help regarding remote work and business digitization. As members continue to partner with businesses of all sizes and are discovering new ways of operating and new markets are being unlocked. A comprehensive list of the programs offered by BSA members can be found on the BSA website and examples from Australia included in this letter.